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1. Who We Are
This Privacy Policy explains how LLC Silkprint (შპს სილქპრინტი), identification number 400187132, registered address [COMPANY ADDRESS], Georgia ("we", "us", "Silkprint"), collects, uses, and protects personal data when you use silkprint.ge ("Site") or purchase from us.
We are the data controller of personal data collected through the Site. For any privacy questions, contact us at info@silkprint.ge.
2. What Data We Collect
2.1 Data You Give Us
When you place an order, register an account, or contact us, we collect:
- Full name;
- Email address;
- Phone number;
- Personal identification number (for invoicing where required by law);
- Delivery address (street, city, postal code);
- Order details and any messages you send us.
2.2 Payment Data
Card payments are processed by Flitt. We do not receive or store your card number, CVV, or expiry date. Flitt processes this data under its own privacy notice and PCI-DSS security standards. We receive only transaction status and reference.
2.3 Data Collected Automatically
When you visit the Site, we automatically collect:
- IP address;
- Browser type and version, device and operating system;
- Pages visited, time on page, referring page;
- Cookies and similar identifiers (see Section 7).
3. Why We Process Your Data and On What Basis
| Purpose | Legal Basis |
|---|---|
| Process and deliver your order | Performance of contract |
| Manage your account | Performance of contract |
| Provide customer support | Performance of contract |
| Send order-related emails (confirmation, shipping) | Performance of contract |
| Keep accounting records | Legal obligation (Georgian Tax Code) |
| Prevent fraud and secure the Site | Legitimate interest |
| Analyze Site usage and improve the service | Consent (analytics cookies) |
| Send marketing emails | Consent (revocable at any time) |
4. Who We Share Your Data With
We share data only where necessary:
- Flitt — payment processing;
- Delivery couriers — to deliver your order (name, address, phone);
- Google — analytics and traffic measurement (Google Analytics 4);
- Meta (Facebook) — if you contact us via Facebook Messenger integration;
- Hosting provider (Hetzner Online GmbH, Germany) — where Site data is stored;
- Government or regulatory authorities — where required by law.
We do not sell your personal data to anyone.
5. International Data Transfers
Some of our processors are located outside Georgia (for example, Google in the United States, Hetzner in Germany). Where personal data is transferred internationally, we rely on the safeguards those providers have in place (standard contractual clauses and their own data protection frameworks).
6. How Long We Keep Your Data
| Data | Retention Period |
|---|---|
| Order and invoice records | 6 years (Georgian Tax Code) |
| Account data | Until you delete your account, plus 12 months |
| Marketing consent data | Until you withdraw consent |
| Site analytics (Google Analytics) | Up to 14 months |
| Support correspondence | 2 years after resolution |
After the retention period, we securely delete or anonymize your data.
7. Cookies
The Site uses cookies for these purposes:
- Essential cookies — required for the Site to function (login sessions, shopping cart, security). Cannot be switched off.
- Functional cookies — remember your language preference (TranslatePress) and similar settings.
- Analytics cookies — Google Analytics 4, to understand how visitors use the Site.
- Marketing cookies — if enabled, for advertising measurement.
You can accept or decline non-essential cookies via the cookie banner shown on your first visit, and change your choice at any time via the cookie preferences link in the footer. You can also block or delete cookies through your browser settings, though this may limit some Site functionality.
8. Your Rights
Under Georgian data protection law you have the following rights:
- Access — request a copy of the data we hold about you.
- Rectification — correct inaccurate or incomplete data.
- Erasure — request deletion of your data (subject to legal retention obligations).
- Restriction — request that we limit processing.
- Portability — receive your data in a structured, common format.
- Objection — object to processing based on legitimate interest.
- Withdraw consent — for any processing based on consent, at any time (this does not affect the lawfulness of past processing).
To exercise any right, email us at info@silkprint.ge. We respond within 30 days.
If you believe we have not handled your data properly, you may file a complaint with the Personal Data Protection Service of Georgia (personaldata.ge).
9. How We Protect Your Data
We use reasonable technical and organizational measures to protect your data, including:
- SSL/TLS encryption for all Site traffic;
- Firewall and brute-force protection (Wordfence);
- Two-factor authentication for administrator access;
- Regular backups;
- Restricted internal access on a need-to-know basis.
No system is fully secure. We cannot guarantee absolute security, but we work to protect your data appropriately.
10. Children
The Site is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us and we will delete it.
11. Changes to This Policy
We may update this Policy. The current version is always shown on the Site with a "Last updated" date. Material changes will be notified to registered users where practical.
12. Contact
Data controller: LLC Silkprint (შპს სილქპრინტი)
ID: 400187132
Address: [COMPANY ADDRESS]
Email for privacy queries: info@silkprint.ge
Last updated: [DATE]